Puna reads your session recordings and tells your team which customers are stuck, why, and what to do next.
Ranked by blocked key steps and overdue follow-ups, not by who’s loudest.
In plain words, with the replay at the moment it broke.
One suggested step to accept, assign and follow up.
01More sessions than your team can review.
02Customer friction buried in recordings.
03Time spent reconstructing account context.
04No clear priority for the next action.
Your replay tool records every session. Puna reads them account by account and tells you which customers need you.
Read-only. It never reads keystrokes, form values or network payloads.
It matches sessions to accounts and checks the steps that matter.
Who needs you, why, and the next step.
Connect the product analytics and session replay tools you already use.
One minute, from session recordings to a clear next step.
The full walkthrough
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